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At pp000, your account data — including the details tied to your Nagad or Rocket wallet — is handled with care and with clear purpose. This policy tells you exactly what we collect, why we collect it, and what choices you have over how it is used. Access to our platform depends on your local law and eligible regions.
This policy applies to every interaction you have with pp000 — from the moment you open an account to each time you use a payment method like Nagad or Rocket to fund your wallet. We collect the information you provide during registration, including your mobile number, the payment details you enter, and the activity records your account generates during sessions. We use this data to operate your account, process transactions, respond to support requests and keep the account secure against unauthorised access. We do not sell your personal data to third parties. Where we work with payment processors — for example, to complete a Rocket transfer or confirm a Nagad deposit — those processors receive only the minimum data needed to complete that specific transaction. We store your records for as long as your account remains active and for a further period required by applicable law. Retention periods may vary depending on the type of record and the jurisdiction applicable to your account. Your use of pp000 is subject to local law and the eligibility conditions set out at account registration; access is not available in all regions.
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Not every action that touches your pp000 experience falls under this policy. Understanding what is inside and what sits outside its scope helps you know exactly who is responsible for which part of your data. Third-party services — including mobile wallet providers like Nagad and Rocket — operate under their own privacy terms, which we encourage you to review separately.
Your login details, session records and account settings are fully within the scope of this policy. We control how this data is stored, accessed and deleted, and you can request a review at any time through your account settings.
Deposit and withdrawal records processed through Nagad or Rocket are logged in your account history. The portion of that data held by the payment provider falls under the provider's own terms, not this policy.
Game session data, browsing behaviour on pp000 pages and cookie preferences are covered here. We use this to keep the lobby loading correctly on your device and to remember your display preferences between sessions.
Any link that takes you away from pp000 — including external wallet apps or game provider pages — exits this policy's coverage. We are not responsible for the privacy practices of those external services once you leave our domain.
Your account is yours to manage, and this policy sets out the concrete steps available to you. You can review the personal information we hold by visiting your account dashboard after login — the profile section shows the contact details and payment method references currently stored. If any detail is wrong, you can correct it directly through the account settings fields shown there, or raise a correction request with our support team. Where you want to understand how a specific piece of data is being used — for instance, why a particular Nagad transaction reference appears in your record — our support channel can explain that context. You can also ask us to remove data that is no longer needed for your account, subject to any retention obligations under applicable law. We aim to respond to data queries within a reasonable period; the current contact path is shown in the support section below. Every right listed here depends on your jurisdiction and the eligibility conditions that apply to your account region.
Log in and open your account dashboard. The profile and transaction sections show the data currently held against your account, including payment references linked to Nagad or Rocket.
Update contact information and payment details through the account settings fields. If a field is locked, raise a correction request via support and we will guide you through the verification step needed.
If you are unsure why a specific record exists or how a data point is being used, contact support with your account reference. We will explain the purpose and the applicable retention period.
Where data is no longer required for your account and no legal retention obligation applies, you can request deletion. The outcome depends on your account status and the applicable jurisdiction at the time of request.
If you have a question about how we handle your data, or if you want to exercise any of the rights described in this policy, the paths below connect you directly to the right place. Have your account reference ready so we can locate your records quickly and give you a clear answer.
Open the chat icon from any page on pp000 while logged in. Describe your privacy question and include your account reference so the team can pull up your records without delay.
Send a message through the contact address shown in your account settings. Use a subject line that mentions 'privacy' or 'data request' so the message reaches the correct team.
For self-serve data checks, your account dashboard after login is the first place to look. Profile details, payment references and session records are visible there without needing to contact support.
Keeping your account data safe is an operational commitment, not just a policy statement. We use standard encryption on data in transit so that information moving between your phone and our servers — including payment references from Nagad or Rocket sessions — is not readable in plain text. Account access is protected by the login credentials you set; if you ever suspect unauthorised access, use the account recovery path shown on the login page immediately. We use cookies to keep the lobby session intact across pages, remember your language preference and monitor for unusual activity patterns. You can adjust non-essential cookie settings through the preference panel shown on first visit or via the cookie link in the page footer. We retain transaction and account records for the period required by the applicable law in your region; once that period ends and your account is closed, records are deleted from active storage. To request a change to how your data is handled, use the support paths described in the section above.
Data moving between your device and pp000 — including wallet references tied to Nagad or Rocket — travels over an encrypted connection. This applies whether you are on a mobile browser or a desktop session.
Essential cookies keep your session active across the lobby. Non-essential cookies can be adjusted in the preference panel shown on first visit; withdrawing consent does not affect your account access.
We hold account and transaction records for the duration required by applicable law in your region. Once that obligation is met and the account is closed, records are removed from active systems.
To update, query or remove data we hold about you, contact us through live chat or the support email shown in your account settings. We process requests in the order received and confirm outcome by return.
These are the questions we hear most often about how pp000 handles account data. If your question is not covered here, use the live chat or support email shown above.
We collect the details you provide at registration — your mobile number, the contact information you enter and the payment references associated with your chosen method, such as Nagad or Rocket. Session and activity records are also generated as you use the platform.
We do not sell your data. Where a third party is involved — for example, a payment processor completing a Rocket transfer — they receive only the minimum data needed for that specific task and are bound by their own data terms, which you can review separately.
Log in and open your account dashboard. The profile and transaction sections display the records currently held. If you need a more detailed view or a formal data summary, contact support with your account reference and we will assist.
Yes. Where no legal retention obligation applies and your account is closed, you can request deletion of your records. The outcome depends on your account status and the jurisdiction applicable to your region at the time of the request.
Essential cookies keep your lobby session active and hold your language preference between pages. Non-essential cookies can be switched off in the preference panel without affecting your account login or your ability to make deposits through Nagad or Rocket.
The portion of a transaction handled inside pp000 — the record in your account history — falls under this policy. The portion processed by Nagad or Rocket on their own systems is governed by their respective privacy terms, which sit outside our control.
Access depends on your local law and the eligible regions defined at account registration. We do not assert availability in areas where local law restricts it. Check the eligibility conditions shown during account registration for the current status relevant to your location.